Reference

Terms & Conditions That Protect Your Account

Q: Can I request a copy of these terms in writing?

Yes. Email support@djarum77.club and request a PDF copy. We send it within two business days. You can also print this page directly from your browser for a local copy of the current version.

Q: What if I have a dispute about a deposit or withdrawal?

Contact live chat or email support@djarum77.club with your transaction reference number. We investigate within 48 hours and respond with findings. If your DANA, OVO, GoPay or QRIS transaction shows as pending, the delay is usually at the provider's end.

When you open an account with djarum77, these terms define what you can expect from us and what we need from you.

Clear Account RulesPayment ClarityYour Data RightsSupport Access

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What These Terms Cover

djarum77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions apply to all accounts opened on djarum77.club and govern your use of our platform, games, and payment services. Access and eligibility depend on local law where you are located. We operate for players where local law permits and reserve the right to

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restrict or close accounts that breach these terms. Your account remains your responsibility—keep your login and security details private. We do not store your payment details between sessions; each deposit or withdrawal requires fresh authentication. These terms apply whether you access djarum77 on desktop, mobile browser,
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or our app. For Indonesia players in Surabaya, Bandung and beyond, deposits via DANA, OVO, GoPay and QRIS are available as stated in your payment gateway at account setup.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Contact Us About These Terms

Live Chat Reach our support team via live chat on the platform between 09:00 and 23:00 Jakarta time, seven days a week. Response times average under five minutes for policy questions.

Email Support Send questions about your account terms or data rights to [email protected]. We respond within 24 hours on business days. Include your account email and the specific question.

In-Account Requests Open a support ticket directly from your account settings under 'Help & Legal'. This logs your request and ties it to your profile for faster resolution.

DATA & SECURITY STANDARDS

How We Handle Your Information

Account Data Storage

We encrypt and store your account email, password hash, and deposit history on secure servers located in Asia-Pacific regions. We never share your personal data with third parties outside payment processors and legal authorities.

Payment Information

Payment details are not stored on our servers. Each DANA, OVO, GoPay or QRIS transaction goes directly through the provider's secure gateway. We store only the transaction reference and date.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand platform usage. No third-party ad trackers. You can disable non-essential cookies anytime in account settings.

Account Closure & Data Retention

When you close your account, we retain your transaction history for seven years to comply with local record-keeping rules. Your personal details are securely deleted after 30 days.

Withdrawal Verification

We verify all withdrawals against your account history and linked payment method. This process takes 1–3 business days. If your withdrawal is flagged, our team contacts you via email or live chat.

Request Changes to Your Data

To update, correct or request deletion of your personal data, email [email protected] with 'Data Request' in the subject line. We respond with confirmation within five business days.

Your Rights and Responsibilities

We may suspend or close your account, freeze pending withdrawals, and forfeit any remaining balance. Examples include using multiple accounts, sharing login details, or placing bets from restricted jurisdictions. We send a formal warning email first, except in severe cases.

Yes. Email [email protected] and request a PDF copy. We send it within two business days. You can also print this page directly from your browser for a local copy of the current version.

We retain all deposits, withdrawals and game records for seven years. You can view your full history in Account > Transaction History on the platform. Closed accounts retain records for the same period for dispute resolution.

Contact live chat or email [email protected] with your transaction reference number. We investigate within 48 hours and respond with findings. If your DANA, OVO, GoPay or QRIS transaction shows as pending, the delay is usually at the provider's end.

We notify you of material changes to these terms via email at least 14 days before they take effect. Minor updates to links or formatting may be made without notice. Your continued account use after the notice period means you accept the new terms.

Accounts inactive for 12 months are considered dormant. We send an email reminder at the 11-month mark. After 12 months, we may close the account, but any balance remains yours and is claimable by contacting support with proof of ownership.

Immediately change your password and contact live chat or email [email protected] with 'Security Alert' in the subject line. We freeze your account pending your confirmation and investigate all unauthorized transactions within 24 hours.

Terms & Conditions That Protect Your Account

How to Contact Us About These Terms

How We Handle Your Information

Account Data Storage

Payment Information

Cookies & Tracking

Account Closure & Data Retention

Withdrawal Verification

Request Changes to Your Data

Your Rights and Responsibilities

01 What happens if I breach these Terms & Conditions?

02 Can I request a copy of these terms in writing?

03 How long do you keep my transaction history?

04 What if I have a dispute about a deposit or withdrawal?

05 Can you change these terms without telling me?

06 What is your policy on account dormancy?

07 Who do I contact if I think my account has been compromised?

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